FAQs
- General Questions
- Product Suitability & Use
- Performance & Weather Concerns
- Fit & Customisation
- Pricing
- Returns
- Shipping & Delivery
Are InfinitMax Just For Netballers?
Not at all. While netball is our flagship sport — and the heart of Elandr — the Infinitmax® is designed for a wide range of court sports, including tennis, basketball, volleyball, and others. We built this shoe with a focus on multi-directional movement, impact support, and ankle stability, making it ideal for any court sport where sharp cuts, jumps, and fast lateral movement are key — especially in sports with higher rates of ankle injuries. Netball led the way because it’s where we come from — and where ankle support is needed most — but the performance design goes far beyond one sport.
Why Choose The InfinitMax®?
At Elandr, we’re here to help you play the sport you love, year after year. The InfinitMax® is the world’s first court shoe with built-in AnkleFort™ protection, designed to minimise the risk of one of the most common sporting injuries—ankle rolling. AnkleFort™ features:
1. Semi-rigid splints to protect from ankle inversion and eversion.
2. A webbed lacing system for a secure, custom fit.
3. A wide toe box that allows for natural movement and improved stability.
Is InfinitMax® an Indoor & Outdoor Court Shoe?
InfinitMax® is a hybrid shoe, designed to perform exceptionally well on both indoor and outdoor surfaces. Its sole provides excellent grip without catching on polished wood or synthetic courts, allowing for smooth, controlled movement. The low-profile design ensures flexibility and lightweight comfort for versatile play on any surface.
I Don’t Wear Ankle Braces. Is This For Me?
InfinitMax® is engineered with cutting-edge technology to provide exceptional ankle support and comfort. While it’s perfect for supporting a recovering ankle, we believe prevention is better than cure, making it an ideal choice for anyone looking to protect their ankles, stay injury-free and have more years of your game.
Are They Waterproof?
While the InfinitMax® shoes aren’t waterproof, they are crafted with durable materials that provide comfort, support, and long-lasting performance in various conditions. For heavy rain or submersion, additional waterproofing may be required.
Can I Wear Orthotics in Them?
Absolutely. We understand that everyone’s feet are unique, with individual needs for support, arch alignment, and stability. InfinitMax® features removable insoles, allowing you to easily replace them with your own orthotics or custom insoles for a perfect fit and extra support.
Will They Restrict My Movement on Court?
No, and that was a purposeful part of the design. Our Founder experienced how braces, which didn’t integrate well with shoes, restricted her movement on the court. That’s why InfinitMax® provides ankle protection at the point of inversion/eversion, without compromising flexibility or performance.
Are The InfinitMax® Heavy?
Weighing in at just 0.93kg, InfinitMax® is incredibly light, especially compared to wearing both a shoe and a brace.
How Do I Clean My InfinitMax®?
We recommend using a water-based, non-toxic sports shoe cleaner and sponge to clean your InfinitMax® shoes. Apply the cleaning product as instructed in the user manual. We do not recommend using a brush of any kind on the upper material of the shoe, as this may cause damage to the material.
Do You Offer Free Returns?
We understand that free returns are convenient — and we get why people appreciate them. While we offer free shipping within the UK and Australia, we’re currently unable to extend free returns globally.
As a start-up, every decision we make is carefully considered to ensure we’re delivering the highest quality product and genuine customer support, without compromising on either. We’re focused on doing things the right way — not just the easy way — and we appreciate your understanding as we grow.
International Shipping & Duties
Do I have to pay postage and duty fees for international orders?
Yes – for all orders placed outside of the UK and Australia, shipping costs will be calculated and charged at checkout.
If your order is being shipped internationally and import duties or taxes apply, these are the responsibility of you, the customer, and must be paid directly to the relevant customs authority in your country.
If you choose not to pay the required duty and the shipment is returned to us, we will need to deduct the return shipping cost, and your order will be considered non-refundable.
Why Can The Zip Sometimes Be Tricky To Do Up?
The reason the zip on your InfinitMax® may feel harder to do up sometimes is due to the unique technology housed within the shoe. Our shoes are designed with multiple layers of advanced materials and support systems to ensure that your feet stay secure, comfortable, and protected during every move. This means that the fit can be a bit snug as the shoe's inner structure works to keep your foot in place, especially around the ankle and heel area.
Take Your Time: Don’t rush the process. When zipping up your Elandrs, take it slow and be patient. Gently guide the zip and don’t force it.
Ensure the Lace is Properly Positioned: Sometimes, the laces might be caught in the zipper or might not be fully tucked away. Make sure the laces are neatly tucked out of the way, and that they aren’t blocking the zip’s path.
Pull the fabric on either side of the zip together: If you’re still having trouble, trying pulling in the fabric on either side of the zip together, and then with one hand hold the sides of the zip as close together as you can while doing up the zip with the other hand.
Do The Soles Become Slippery When It Rains?
The InfinitMax® feature a specially engineered sole designed to maintain grip on both indoor and outdoor court surfaces. While no shoe can be completely immune to slippery conditions, the hybrid design of the Elandr sole ensures that you’ll still have reliable traction in light rain or damp conditions.
Is the Sole Suitable for Outdoor Netball Courts?
The InfinitMax® are designed as a hybrid—ideal for both indoor and outdoor play. The hybrid sole combines the best features for both indoor and outdoor surfaces, offering reliable traction and stability. This means the shoes are durable enough to withstand the elements of outdoor netball courts while providing the necessary comfort and support for quick movements both indoors and outdoors.
Are InfinitMax® Just for Women?
The InfinitMax shoes are not just for women. At Elandr, we’re proud to be a shoe brand that caters to all athletes.
What Should I Do With My Laces After Tightening?
When you’re gearing up for your next match or training session, you want everything to be perfectly in place—especially your laces. You’ve tightened them, but now what? No one wants their laces to get in the way or stick out and look bulky. At Elandr, we’ve designed our shoes with looped laces and a secure lace lock to make sure everything stays exactly where it needs to be, so you can focus on your performance, not your footwear.
Step-by-Step Guide to Keeping Your Laces Tidy and Secure:
1. Tighten the Laces: Start by pulling both cords upwards and outwards away from the shoes to tighten them, ensuring that your shoes fit snugly. The looped laces provide extra security for a comfortable and supportive fit, helping to eliminate any slipping while you're on the move.
2. Use the Lace Lock to Secure the Fit: After tightening the laces, use the lace lock to firmly hold them in place. The lace lock is designed to ensure your shoes stay tight and secure throughout your activity, eliminating the need for constant re-adjustment.
3. Tuck the Laces Down the Front of the shoe: Once your laces are securely locked, and before zipping up the cloak of your shoes, gently pull the loose ends down over your forefoot in the direction of your toes. This helps streamline the shoe’s look while keeping everything in place.
4. Tuck the Laces Under the Loops: Next, take the ends of the laces and tuck them underneath another lace loop from the section above your forefoot. This extra step keeps the laces from moving and looking untidy or bulky.
5. Tuck the Laces into the Cloak of the Shoe Above the Toes: Finally, tuck the remaining lace ends into the cloak of the shoe above the toes. This creates a clean, finished look while ensuring that the laces stay completely hidden and secure.
6. Zip your shoes up: Your laces should now be fastened, secured, and tucked neatly out of the way, so you're ready to conquer the court.
Can I Order Elandr Shoes in Customised Colours for My Team?
We understand that the right colours can make a huge difference in how your team feels and performs. While we currently don’t offer custom colour options, we’re excited to let you know that it’s something we may explore in the future!
Why Is The Infinitmax® Priced The Way It Is?
The Infinitmax isn’t just a shoe — it’s a performance tool built to support serious athletes on court. Every detail is purpose-driven: from our proprietary ankle-stabilising design, to the premium materials selected for durability, breathability, and lockdown fit.
We’ve invested in research, tested with athletes, and prioritised long-term joint health over fast fashion. The result is a high-performance court shoe that’s built to go the distance — and help you do the same.