Guarantee

The Elandr Promise: Confidence on Court or Cash Back

At Elandr, we stand behind the performance and comfort of our InfinitMax shoes. That's why we offer a 30-day money-back guarantee to give you peace of mind when trying them for the first time.

 

What is covered: 

● This guarantee applies to one pair of InfinitMax shoes per customer.

● It covers purchases made at full price directly through our official online store.

Guarantee period: 

● You have 30 days from the date of delivery to request a refund or store credit.

Conditions for returns:

● You are welcome to wear your InfinitMax on indoor or outdoor netball courts, during this trial period. 

● Returns will not be accepted if the shoes show excessive wear and tear beyond what would reasonably be expected from 4 weeks of training or matches.

● All refund requests must be made by email and include your order number.

Refund process:

● Customers may choose either a full refund to the original payment method or store credit.

● Elandr will cover the cost of return shipping — we'll provide you with a prepaid return label.

● Refunds/store credits will be processed once the returned shoes are received and assessed.

Exclusions:

● Discounted or promotional items are not eligible for this guarantee.

● Shoes showing excessive damage or abuse will not qualify.

 

Our goal is to give you confidence in your purchase while ensuring fairness for all our customers.